Terms & Conditions

Payment Methods:

We accept payment by all major credit and debit cards, including Mastercard, Visa, Maestro and Electron. We use Sagepay to process all online payments. Your card details are communicated directly between your computer and the Sagepay secure server using SSL encryption.

Refunds and Exchanges:

Under the UK Distance Selling Regulations, you have the legal right to cancel your order within seven working days upon receipt of the goods. However, in the interests of hygiene, we regret this does not apply to unwanted pierced earrings.

After this time we will be happy to exchange goods, with the exception of earrings, if they are returned to us in mint condition and in their original packaging within 28 days of purchase. This does not affect your statutory rights. Please note all measurements are approximate and products may differ slightly from their description.


Please note, all internet gift vouchers are valid for five years from the date of purchase unless stated otherwise.


If you would like to make a return just send us an email to shop@silverado.co.uk.
Please return your order in its original packaging, including a note with your order number, contact details and whether you would like an exchange or refund.


Return address:
Silverado
31 Bond Street
Brighton
BN1 1RD


The cost of returning your order and the responsibility for the item(s) is your own until it reaches us. Therefore we recommend using a secure, trackable and insured postage service. Please note, we do not refund any original shipping costs.


Exchanges:

We are happy to exchange any items, excluding pierced earrings within 28 days. If you wish to exchange an item simply return it to us in its original packaging to the above address. Just contact us by email to shop@silverado.co.uk or call us on 01273 735 040 so we can hold any item(s) you require while we await your return. 

Data Protection:

All personal details entered remain encrypted on our server until orders are downloaded and processed. We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with Data Protection Act 1998). We do not supply or sell customer details to any outside organisation.
 
If you have any further questions or queries feel free to contact us on 01273 735 040 or email us at shop@silverado.co.uk.